よくある質問

FAQ

"How much is shipping?"
Shipping within Japan is free.

"How long will it take to receive my order?"
Your order will be shipped within 1-3 business days. Delivery times vary by carrier and can take anywhere from 2-15 business days.

"Can I return my item?"
Yes, you can return your item within 30 days of receiving it. Please make sure the item is in its original condition and packaging.

"What payment methods do you accept?"
We only accept credit cards (Visa, Mastercard, AMEX) .

Is online shopping safe?
Yes, your information is safe with us. Our site is protected by SSL encryption and uses trusted payment methods.

"Can I track my order?"
Once your order has been shipped, you will receive a Track & Trace code in your shipping confirmation email so you can check the status of your order.

"Do you have gift certificates?"
Yes, gift certificates can be purchased online.

"How do I contact customer service?" Please
contact us at info@yamamoto-kyoto.com
. We will usually respond within 1-2 business days.

"Are all items in stock?"
We strive to keep our inventory as accurate as possible, but in the unlikely event that an item is out of stock, we will contact you as soon as possible.